Operations - Team Leader
Call Centre Team Leader
Singapore | Full Time
Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels.
Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training.
Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses.
Generates daily, weekly and monthly reports and other documentation as required.
To perform planning, forecasting, implementing and monitoring.
Ensures all standards and procedures are followed and maintained.
Other ad hoc duties as required by supervisor / manager
Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment
Prior experience in outbound calls such as Lead Generation, Seminar Registration, Data Profiling and Verification, etc.
Must possess excellent sales, customer service and problem solving skills.
Positive and able to drive the team to achieve targeted Service Levels.
Good leadership and people management skills.
Good command of written and spoken English
Knowledge of MS Excel is essential
Possess good interpersonal and communication skills
Confidence in handling clients’ calls, possess excellent customer service and be Customer-focused and resourceful
Able to work well in a team and under pressure in a dynamic and demanding environment
Aggressive, energetic, motivated, proactive and optimistic about challenges
Submit Your Application
You have successfully applied
You have errors in applying
Apply With Resume
Colour of NRIC
Linguistic Ability (Spoken & Written)
Linguistic Ability (Spoken Only)
Have you been or are you suffering from any major medical condition/mental disorder or physical impairment?
Have you been discharged or dismissed from the service of your previous employers?
Have you been convicted in a court of law in any country?
Have you ever been declared a bankrupt?
If your answer to any of the above is Yes, please give details in the space provided.