Star Shield - Technician

Computer Service Technician (Part-Time)

Singapore   |   Part Time

WE ARE HIRING!

Create moments. Make a difference. Join us.

Join our team as – Computer Service Technician (Part-Time)

Responsibilities:

  • To understand and review customers' feedback to determine details of issues with the equipment
  • To diagnose the devices and provide a resolution by using diagnostic software and equipment
  • To provide advice to the customer concerning their device issues, and request approval for advanced repair or extra charges incurred if necessary
  • To inspect units for any cosmetic defects and exclusion clauses, and advise the customer accordingly
  • To disassemble and assemble equipment to examine parts, for wear or defects or for repairs
  • To repair the devices using specific tools and equipment
  • To analyse functional performance of the devices after repairs have been carried out.
  • To ensure that the devices that are repaired are serviced well so as to prevent unnecessary breakdowns or re-work
  • To meet the service quality standards and timelines set by the organisation so to achieve customer satisfaction
  • Other duties as assigned by the supervisor

Requirements:

  • Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent
  • Minimum 1 year's hands-on and working experience in a similar capacity
  • Must have the following skills: Computer Hardware and Software Troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software
  • Must be able to speak, read and write English to communicate with English-speaking customers
  • Experience in mobile phone repairs would be advantageous
  • Fluent in spoken & written English and Mandarin

Do you have what it takes to bring us to the next level?

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Applicant's Work Experience & Skills

Do you have experience in Hardware/Software troubleshooting and repairs? (Tick where applicable)